Xgarage (“we” and “us”) is the operator of (https://xgarage.in/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
That said, we are offering free shipping for all orders within India. This is a lauching offer for the website and may be subjected to be changed in future.
Xgarage will happily honour any valid warranty claims, provided a claim is submitted within 5 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Xgarage to process your warranty claim within 15 days. Once the warranty claim is confirmed, you will receive the choice of
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days. Please note that once the product leaves our warehouse, the shipment will be handled by reputed 3rd party logistics and you may track the status of the shipment from your dashboard. However, any delay that happens during the transit should be followed up with the logistics company and any dispute (if any shall arise) would be settled respecting their Terms of Service as well.
Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Once the shipment leaves our warehouse it is handled by 3rd party logistics. So, if the delay in delivery happens while the shipment is in transit, it has to be checked with the stated 3rd party also considering their terms of service.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at [email protected]